Privacy Policy

Last Updated: December 22, 2025

1. Information We Collect

When you contact us or request a quote, we collect information you provide directly to us. This includes your name, address, phone number, email address, and details about the tree services you need.

We may also collect information automatically when you visit our website, such as your IP address, browser type, device information, and pages you view. This helps us understand how people use our site and improve your experience.

2. How We Use Your Information

We use the information we collect to:

  • Provide you with tree service estimates and schedule your work
  • Communicate with you about your service requests and appointments
  • Send you important updates about your service or our business
  • Improve our website and customer service
  • Process payments and maintain financial records
  • Comply with legal obligations and protect our rights

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Your information is used only for the purposes described in this policy.

3. Information Sharing

We may share your information in limited circumstances:

  • Service Providers: We work with companies that help us run our business, such as payment processors, scheduling software, and website hosting. These companies only have access to information needed to perform their services and must protect it.
  • Legal Requirements: We may disclose information if required by law, court order, or government request. We may also share information to protect our rights or the safety of others.
  • Business Transfers: If we sell or merge our business, customer information may be transferred to the new owner.
4. Cookies and Tracking

Our website may use cookies and similar technologies to improve your experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect how our website functions. We do not use cookies to collect personally identifiable information without your knowledge.

5. Third-Party Services

Our website may contain links to other websites or use third-party services for forms, maps, or analytics. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing them with information.

6. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or destruction. However, no internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

You can help protect your information by using strong passwords, keeping your contact information up to date, and being cautious about sharing personal details.

7. Data Retention

We keep your information for as long as needed to provide services and meet legal requirements. This typically includes maintaining records of completed work, payments, and communications for several years for business and tax purposes.

If you request that we delete your information, we will do so unless we need to keep it for legal or legitimate business reasons.

8. Your Rights and Choices

You have the right to:

  • Request access to the personal information we have about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information in certain circumstances
  • Opt out of marketing communications at any time
  • Object to certain uses of your information

To exercise these rights, please contact us using the information below. We will respond to your request within a reasonable time frame.

9. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new date. We encourage you to review this policy periodically.

If we make significant changes that affect how we use your information, we will notify you by email or through a notice on our website before the changes take effect.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and share, and to request deletion of your information.

We do not sell your personal information. To exercise your California privacy rights, please contact us using the information below.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us:

NorthStar Hobbs Tree Services

200 E Broadway St, Hobbs, NM 88240

Phone: (575) 665-9717

Email: contact@treeservicehobbs.com

We take your privacy seriously and will respond to your questions as quickly as possible.

Call (575) 665-9717